SHIPPING & RETURNS POLICY

By placing an order and completing your payment at echoknocks.com/shop, you agree to the following Terms, Conditions, Shipping, and Return Policies.

1. Shipping Policy

1.1 Carrier & Rates

All shipments are processed and handled exclusively by PostNord. Shipping fees are calculated dynamically at checkout based on PostNord’s current price list, package weight, and destination.

1.2 Domestic Shipping (Within Sweden)

Domestic shipments are sent via PostNord. Available shipping methods (tracked or untracked) will be displayed at checkout.

1.3 International Shipping (Within the EU)

All items shipped outside of Sweden (but within the EU) are strictly sent via Tracked and/or Signed Delivery.

Once your order has been dispatched, you will receive a tracking number via email to follow your package.

1.4 Geographical Restrictions & Exclusions

EU Shipping: We currently ship exclusively to select countries within the European Union (EU).

Rest of the World: We do not ship to countries outside our specified EU zones.

Please note specifically that we currently do not ship to the United States (US) or Great Britain (GB). Any orders placed with shipping addresses to these regions will be automatically canceled and refunded.

2. Returns & Right of Withdrawal (Ångerrätt)

In accordance with the Swedish Distance Contracts Act (Distansavtalslagen) and EU consumer protection laws, customers shopping within the EU have a 14-day right of withdrawal.

2.1 Return Period & Notification

You have the right to withdraw from your purchase within 14 days from the day you, or a third party designated by you, received the goods. To exercise this right, you must notify the EchoKnocks staff in writing via email before the 14-day period expires.

2.2 Condition of Returned Goods

Returned goods will be thoroughly inspected and rechecked by the EchoKnocks staff upon arrival.

Items must be returned in their original condition, unused, unwashed, and in their original packaging.

If the item has been handled more than necessary to establish its nature, characteristics, and functioning, EchoKnocks reserves the right to make a deduction for depreciation (up to 100% of the item's value) or reject the return.

2.3 Return Shipping Costs & Method

Customer Responsibility: The cost of return shipping is paid entirely by the customer. EchoKnocks does not provide free return labels.

Recommended Method: It is highly recommended that returns are shipped using Registered/Signed-for/Tracked delivery at the buyer’s expense. EchoKnocks is not responsible for return packages that are lost, delayed, or damaged in transit. You retain ownership and liability for the goods until they are successfully delivered to us.

3. Refunds & Non-Eligible Expenses

3.1 Non-Refundable Shipping Fees

Shipping costs are not eligible for cash back (or any payment equivalent).

When a refund is processed, neither the original shipping cost (to send the item to the customer) nor the return shipping cost will be refunded, regardless of whether you paid by credit/debit card, bank transfer, or other local payment methods. You will be refunded solely for the cost of the physical product.

3.2 Processing Time

Once your return is received, inspected, and approved by our staff, your refund (minus shipping fees) will be processed using the original method of payment within 14 days of us receiving the item back.

4. Unclaimed Goods & Faulty Items

4.1 Unclaimed Packages (Outlöst paket)

If a package is not collected from a PostNord service point and is automatically returned to EchoKnocks, we reserve the right to charge a fee to cover the return shipping costs and administrative handling.

4.2 Faulty or Damaged Items (Reklamation)

If an item arrives damaged or faulty, you are protected by the Swedish Consumer Sales Act (Konsumentköplagen). You must contact EchoKnocks immediately upon discovering the defect with photographic evidence. If a claim (reklamation) is approved, EchoKnocks will cover the costs of repair, replacement, or a full refund including original shipping.